StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Operations management unit 9 project - Essay Example

Cite this document
Summary
The company has partnered with different companies all over the world through partnership strategy such as the SAS Hotel group in Europe and…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER98.6% of users find it useful
Operations management unit 9 project
Read Text Preview

Extract of sample "Operations management unit 9 project"

Download file to see previous pages

The companys employee base, including those that work for the companys franchises has reached 130,000 by 1998. In 1998, Radissons president Brian Stage, and executive vice president Maureen OHanion, has been contemplating major change in the companys operations in order to gain competitive edge. The two executives think of adopting a different brand strategy which promises higher quality of service across all Radisson hotels. Commitment to improving the service quality and achieving higher customer satisfaction is something that the two executives see that Radisson needs in order to secure its position in the industry.

The companys service guarantee should be defined in the following manner: “let us know if there is a problem and well have it fixed; otherwise, your accommodation is free.” This shows the companys strong commitment to provide excellent service that if the customer is not satisfied, then the service becomes free. This guarantee does not serve to reward picky and troublesome customers, but to convince the customers about the message the company is trying to convey with regard to its commitment to improving service quality, similar to the following manner: “the company will try to do its best to please you, and if you are not pleased then well shoulder the fees, as part of the cost of your dissatisfaction.

” In order to implement this, the company has to gain the support of the different stakeholders such as owners, managers and front-line employees. By knowing that a dissatisfied customer costs a lot to the company and may affect their interests being stakeholders of the company, commitment to customer satisfaction can be strengthened. Improving the companys service quality cannot be cost-effective without information technology. As stated in the case (Schroeder 458), the two information systems are key to

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Operations management unit 9 project Essay Example | Topics and Well Written Essays - 1250 words”, n.d.)
Operations management unit 9 project Essay Example | Topics and Well Written Essays - 1250 words. Retrieved from https://studentshare.org/miscellaneous/1566076-operations-management-unit-9-project
(Operations Management Unit 9 Project Essay Example | Topics and Well Written Essays - 1250 Words)
Operations Management Unit 9 Project Essay Example | Topics and Well Written Essays - 1250 Words. https://studentshare.org/miscellaneous/1566076-operations-management-unit-9-project.
“Operations Management Unit 9 Project Essay Example | Topics and Well Written Essays - 1250 Words”, n.d. https://studentshare.org/miscellaneous/1566076-operations-management-unit-9-project.
  • Cited: 0 times

CHECK THESE SAMPLES OF Operations management unit 9 project

Project Management tools

project Management Tools Management's Perceptions of Key Performance Indicators for Construction Robert F.... Their findings indicate that the perspectives of the manager setting them affect the KPIs selected and there were significant differences between perceptions of construction executive and project managers, although six indicators appeared to be most useful regardless of construction industry segment.... Surprisingly, Clements and Gido (2010) make no mention of KPIs, although they mention the project objective which should be clarified at the outset and may be defined in terms of scope, schedule and cost (p....
4 Pages (1000 words) Assignment

The Theoretical Concept of Risk Management

The needs for team working skills appropriate to risk management and the methods for formulating risk management strategies such as project risk models, migration, and contingency plans for appropriate action.... Background of the Study Risk is the “combination of the probability of an event and the consequences which can either be beneficial or detrimental to the organisation or particular project.... The risks can affect different aspects of an organisation or project including physical, monetary, cultural, and social dimensions (Loosemore and Raftery, 2006, p....
10 Pages (2500 words) Coursework

Management Accounting Master Research Paper

When the production goes up the fixed cost per unit comes down and this will be beneficial for the customer Division B.... e) Total variable cost of performing Op1 operations during the year It is also given that; the variable cost per operation for Op1 is 2175.... There were 789 operations 1 done during the year.... So the total variable cost for operations 1 is 1716075.... (f) Total variable cost of performing Op2 operations for the year 2005Out of the total variable costs, 4554525, the variable costs for operations 1 is 1716075....
12 Pages (3000 words) Research Paper

Operation Management Exam Questions

In production and operations management, three types of capacity are often referred to: ... he capacity of a production unit is defined by Tutor2u (2005) as its ability to produce or do that what the customer requires.... apacity, being the ability to produce work in a given time, must be measured in the unit of work.... Wikipedia defines Capacity management as a process used to manage information and communication technology (ICT)....
12 Pages (3000 words) Essay

Management Portfolio

The next critical factor will be the factors like project size and environment.... project size can range from small to medium and the type could be large scale creation and type of built environment for example regeneration.... A civil engineer must have a clear insight on the fundamentals of construction management especially knowledge of creating and building structures in the most efficient way.... But it is mandatory to have knowledge on other domains like marketing, Health and Safety, business… ment, risk management, quality assurance, scheduling, estimating, contracting and quality control etc ....
16 Pages (4000 words) Essay

Operations Management Concept

operations management involves managing various segments of operations (Krannert School of Management, 2010).... Tactical level deals with plant layout, structuring, equipment selections and replacement and project management.... It is primarily a valuable component of management decision and strategy formulation as it encompasses products, designs, processes, supply chains and services.... It deals with the overall procedure of… The transformation process requires lot of people involvement and techniques that will provide the requirements of the clients (MIT Sloan School of management, 2010). ...
11 Pages (2750 words) Essay

Operation Management

The head of operations shall be in charge of the operations department.... He shall be responsible for all the operations and activities of the company in relations to offering recruitment and placement services.... Since the company is small and in its start-up phase, the flat organization structure shown above would be more efficient and effective in meeting the company's goals and needs....
6 Pages (1500 words) Coursework

Operation Management asignment

operations management is the activity of dealing with the responsibilities of managing the resources crucial in the production and supply of goods and services in any organisation.... Many organisations have a department that deals with operations management.... The members of this department play a In formulating and implementing the organisation's strategy, the operations management takes the organisation through the main strategic levels (Slack 2003, p23)....
4 Pages (1000 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us